Frequently Asked Questions
Everything you need to know about your custom pet pajamas.
How do I upload my pet's photo for the pajamas?
Simply select your preferred pajama style and size, then click the 'Upload Photo' button on the product page. For the best results, use a high-resolution, front-facing photo of your pet with clear lighting.
How long does it take to process my custom order?
Since each pair of pajamas is custom-designed by our artists, please allow 3-5 business days for production before your order is shipped.
What kind of fabric do you use for PetFacePajamas?
Our pajamas are crafted from a premium, breathable polyester-spandex blend that ensures a soft, silky feel and a comfortable stretch for all-night wear.
Can I see a preview of the design before it is printed?
To ensure the fastest turnaround time, we do not provide pre-shipment proofs. However, our professional design team carefully crops each photo to ensure your pet's face looks perfect on the pattern.
What is your return policy for custom items?
Because our products are personalized with your pet's face, we cannot accept returns for change of mind. If your item arrives damaged or with a printing error, please contact us within 14 days for a replacement.
Do you offer international shipping?
Yes, we ship our custom pet pajamas worldwide. Shipping times vary by destination but typically range from 7 to 15 business days after the production phase is complete.